Refund policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return If the item was damaged or defective after arriving.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at glrytogodco@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at glrytogodco@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
1. Shipping Information
We take great care in ensuring the timely and accurate delivery of your order. However, it is the customer’s responsibility to provide correct and complete shipping information at the time of purchase. Please ensure that your shipping address is accurate, including apartment numbers, building names, street addresses, and zip codes.
2. Address Accuracy
Once an order is placed, we will ship to the address provided during checkout. If an incorrect or incomplete address is provided, and the package is successfully delivered to that address, we are unable to offer a refund or replacement.
3. Customer Responsibility
It is important to review your order details, including the shipping address, before completing your purchase. We are not responsible for delays or lost packages caused by an incorrect address, and we cannot accept liability for customer errors during the checkout process.
4. Refunds for Incorrect Addresses
If an order is shipped to an incorrect address provided by the customer, and the package is either delayed, lost, or undeliverable, no refunds will be issued. In such cases, we recommend contacting the carrier directly to resolve the issue.
5. Resolution Options
In cases where the wrong address was provided, we may offer to assist with tracking or re-shipping the order at the customer’s expense, though this is not guaranteed.
6. Shipping Errors on Our End
In the rare case that we make an error with your shipping address, or if there is an issue with the carrier’s delivery process, we will work to resolve the issue promptly by either offering a refund or reshipping the item at no additional cost.
7. Changing Your Address
If you notice an error in your shipping address after placing an order, please contact us immediately. We will make every effort to correct it, but once the order has been processed or shipped, we cannot modify the address.
Conclusion
We strongly recommend double-checking your shipping details before completing your order to ensure prompt and successful delivery. We are always happy to assist you with any questions or concerns you may have during the checkout process.
NOTE: ALL SALES ARE FINAL! NO REFUNDS UNLESS GARMENTS ARE DEFECTIVE OR YOU HAVE BEEN SENT THE WRONG ORDER.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at glory2god.us@gmail.com.